Microsoft Tech Support Scam: What To Do

There are a series of steps one can take if they receive or fall victim to a Microsoft Tech support scam. The first thing one should do is to report the phone scam immediately. These phone calls are nothing but a series of scammers using Microsoft’s name to get money and personal information from you. 

As a rule of thumb, Microsoft’s employees will NEVER call you for something like this. Knowing this is vital to saving yourself and protecting your data from an IT disaster.

How do you detect a Microsoft Tech support scam?

A phone call from a supposed Microsoft employee, telling you that their systems have detected a virus on your computer. They will tell you that in order to rid your computer of the virus, you will have to allow them to access your computer. Then, they tell you to follow a couple of steps to download a program that will allow them to use your computer from theirs. Doing this would supposedly clean your computer. Then, they would ask for payment, either by depositing in an account number, or asking for your credit card details.

How can you protect yourself against this?

It is better to protect and prevent yourself with some desktop security software rather than wait for something like this to happen. It’s best to invest in some instant recovery software, like Rollback Rx for instance.

Having a software like Rollback Rx will allow you to go a session prior to handing over your PC to the scammer. This PC time machine will have your back in no time, like it never happened. 

If you still are on Windows XP, try with the following software: Rollback XP. This is a freeware that functions like Rollback Rx, made in light of the news that Windows would stop supporting Windows XP come last April. 



Cryptolocker ransomware far from dead

Before, having a anti-virus was enough to protect your computer. Today, it is far from enough. While desktop security software has evolved and gotten better, so have the viruses that attack it. 

One example of this is Cryptolocker, a ransomware that the FBI claimed to have dismantled last June. This however, was a short term success, as it has come back, stronger than ever, bringing with it worse types of ransomware. 

I am talking about Critroni, a or CTB-Locker ransomware that users Tor, a software that hides the user’s location, making it more difficult for it to be traced. Critroni encrypts the hard drive and demands payment through Tor. On top of that, this ransomware’s encryption method is based on elliptic curve cryptography, said to be much faster than other ransomware encryptions. It has also learned from Cryptolocker’s flaws, and will only encrypt the drive once it gets downloaded and installed. This makes the program harder to detect.

Instant recovery software like RollBack Rx and Drive Vaccine have been created to protect users from said ransomware. Even if a computer gets infected to the point of hard drive encryption, simply pressing the ‘Home’ key when the RollBack Rx or Drive Vaccine splash screen appears while booting up the computer will take the user directly to our mini-OS. From there you simply choose to return to an image that was made prior to infection. This software has a trajectory of being able to recover from any ransomware

iOS 8: Third-party keyboards supported

Apple is finally coming into the 21st century. Apple’s Worldwide Developers Conference in San Francisco that kickstarted today, June 2, is bringing a lot of new developments. One is that of iOS 8.

Apple has finally announced that it will support third-party keyboards to iOS. Inside iOS 8, keyboards like Swiftkey and Swype, which have enjoyed huge usage on Android, will have system-wide access to all apps and services on your iPhone and iPad. Swiftkey has confirmed it’s on board, but if you don’t fancy that, you’ll still able to enjoy Apple’s new QuickType keyboard. The company says the improved keyboard learns from the way you type and text, offering a pick of suggestions for your next word based on the content of your message or the person you’re conversing with. Planning a meal with your friend or loved one? The keyboard will auto-populate words like “dinner” or “eat” as you type. At launch, QuickType will support 14 regions including the US, UK, Canada, Australian English, Brazilian Portuguese, Chinese (that includes Hong Kong and Taiwan), French, German, Italian, Japanese, Spanish and Thai.

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